Return and Refund Policy

At Zenifur, we're committed to making at-home pet grooming safer, easier, and less stressful. We know that nail trimming takes a little time to settle into a routine, which is why we back every ZenGrind Paw Trimmer with our Calm Nail Day Promise.

The Calm Nail Day Promise — 60 days, and you keep it

Try your ZenGrind for up to 60 days from the date it's delivered. If nail day still isn't calmer, email us at support@zenifur.com and we'll refund you in full.

You don't need to send anything back. No return label, no packing it up, no shipping it to the other side of the world. Keep the trimmer.

We do ask one thing: give it at least 14 days before you decide. Most pets need a few short, low-pressure sessions before they settle, and the free Calm Paw guide included with your order walks you through it. This is a request, not a condition — if you want a refund sooner, we'll honour it.

How to claim

Email support@zenifur.com with your order number, or the name and email address used to place the order. You can also use the form on our Contact Us page.

Our team may ask a couple of quick questions first — usually about speed setting and which grinding port you're using, as that solves most issues in a minute. If you'd still prefer the refund, we'll process it straight away, no further questions.

The details

• The promise covers 60 days from the date of delivery.
• One claim per customer or household.
• Refunds are issued to the original payment method and typically appear within 5–10 business days.
• Shipping fees, where applicable, are non-refundable.
• This promise is offered in addition to, and does not limit, your rights under the Australian Consumer Law or any other applicable consumer protection law.

Order Cancellations

Changes or cancellations must be requested within 24 hours of placing your order. After that, your order may already be in processing and we may be unable to change or cancel it.

Approved cancellations are refunded within 7 business days.

Damaged Items

We package every order carefully to help prevent damage in transit. An item is considered damaged when the product itself is defective or physically broken. Damage to the outer packaging — a dented box, for example — is not product damage if the item inside is in good condition.

Please report damaged products within 30 days of delivery by emailing support@zenifur.com with your order details and a clear photo of the damage. We'll review the claim and arrange a replacement at no cost to you where it qualifies.

Products damaged through misuse, improper handling, or normal wear and tear fall outside this section. Nothing here limits your statutory rights in relation to faulty goods.

Shipping and Delivery

We work to get every order out on time, but delays can happen due to couriers, customs, weather, or other circumstances outside our control.

If your order hasn't arrived or the tracking has stalled, contact us at support@zenifur.com and we'll help you sort it out with the courier.

Incorrect Shipping Addresses

Please double-check your shipping details before placing your order. Address corrections must be requested within 24 hours of purchase by emailing support@zenifur.com. If an incorrect address was provided and we aren't contacted within that window, we may be unable to offer a replacement.

Policy Updates

Zenifur may update this Return and Refund Policy from time to time. The version in effect at the time of your purchase is the one that applies to your order.

By purchasing from Zenifur, you confirm that you have read, understood, and accepted this Return and Refund Policy.