Return and Refund Policy

At Zenifur, we are committed to providing products that make at-home pet grooming safer, easier, and less stressful. We believe in the effectiveness of our products and recommend using them for at least 14 days before requesting a return.

If you are not satisfied with your purchase after 14 days and are still within our 60-day money-back guarantee, please contact us at support@zenifur.com.

Order Cancellations

Any changes or cancellations must be requested within 24 hours of placing your order. After this period, your order may have already entered processing, and we may be unable to make changes or cancel it.

Approved cancellations will be refunded within 7 business days.

60-Day Money-Back Guarantee

We encourage you to try your Zenifur product for at least 14 days to experience its full benefits. If you remain unsatisfied, you may request a return after the initial 14-day period and within 60 days of delivery.

Shipping fees, when applicable, are non-refundable.

To begin a return, complete the form on our Contact Us page or email support@zenifur.com. Please include your order number or the name and email address used to place the order so we can assist you faster.

Damaged Items

We carefully package every order to help prevent damage during transit. An item is considered damaged when the product is defective or physically broken. Damage to the outer packaging, such as a dented box, is not considered product damage when the item inside remains in good condition.

Please report damaged products within 72 hours of delivery by emailing support@zenifur.com. Include your order details and a clear photo showing the damage.

After reviewing your claim, we will determine whether you qualify for a replacement at no additional cost. We do not provide refunds, replacements, or returns for products damaged through misuse, normal wear and tear, or improper handling.

Shipping and Delivery

Although we work to deliver every order on time, delays may occur due to couriers, customs, weather, or other circumstances outside our control.

For delivery issues, please contact the courier directly using the tracking information provided. Zenifur is not responsible for packages that are delayed, lost, or stolen after shipment.

Incorrect Shipping Addresses

Customers are responsible for checking that their shipping information is correct before placing an order.

Address corrections must be requested within 24 hours of purchase by emailing support@zenifur.com. If an incorrect address is provided and we are not contacted within this timeframe, we may be unable to offer a refund or replacement.

Policy Updates

Zenifur reserves the right to update or change this Return and Refund Policy at any time. Customers are responsible for reviewing the latest version before purchasing or using our products.

By purchasing from Zenifur, you confirm that you have read, understood, and accepted this Return and Refund Policy.